Service / process engineer

Service / process engineer

A talented service engineer with an entrepreneurial spirit, and a lust for adventure and travel. Someone who enjoys the challenge of high-tech innovation.
Then you could be the perfect match for this hands-on, largely autonomous role in which you have the freedom to use your knowledge and skills to make our sustainable technology a reality for our customers.
Coordinate and supervise the delivery of plasma machines to customers
  • Supply, coordinate and install Plasma machines at customer’s site.
  • Coordinate and carry out FAT (factory acceptance test) and SAT (customer site acceptance test) based on requirements established by the development team.
  • Deliver plasma machines to our customer and train the users.

Customer life cycle support

  • Warranty support – First point of contact for customers during the warranty period and further operating period of plasma machines at the customer’s site
  • Collect/manage/analyze/feedback regarding customer user data/performance info from the plasma machines with the goal of continuous improvement .
  • Make plasma machines more efficient and effective.
  • Minimize maintenance costs -> set up value added maintenance.
  • Customer coordination – Ensure implementation of preventive and corrective maintenance
  • Periodic reporting of performance data to finance department for performance-based billing.

Long term – Develop service strategy and organization

  • Develop maintenance strategy.
  • Develop service organization – deploy local technicians / remote (performance) monitoring / deploy specialists.
  • Develop spare parts strategy.
  • Manager installed base.
Job requirements

From your experience and expertise, you understand exactly which choices are necessary from all core competences involved (electrical, mechanical and software) to (further) develop our machines. You make it crystal clear what the requirements for the machine are. All the good and bad options, you see it through. In this way, you get from a long list of options to a short list. The results you discuss with Wouter, our lead engineer, and together you determine which decisions we take. We are talking about the separate machine modules, where the 3 core competences come together.

Wouter oversees the entire system architecture of the machine and therefore knows exactly what fits within it, and you know the modules inside out. You combine the mechanical, electrical and software elements and therefore continuously exchange knowledge from all three disciplines. You not only work on new machines, but you are also working on improving our existing machines.

You work with (extreme) high voltage machines in combination with high power. Your challenge is to make these machines easily producible. We work with embedded, and industrial software, so you will also find great challenges there to further increase your knowledge.

  • Combines conceptual thinking to understand the machine/process and, at the same time, practical skills to operate/troubleshoot/modify the device.
  • Strong communication skills (with both customers and colleagues) – oral and written.
  • Keen to travel / flexible.
  • Proactive attitude.
  • We are an international team and work worldwide so fluency in English, both verbal and written, is a must.
  • Strong personality, persuasive and able to make connections.
What do we offer you?

VitalFluid offers you a great opportunity to contribute to new sustainable technologies that will make our world a better place. In addition, we offer a competitive remuneration package, an open, international and ambitious company culture where we value ongoing learning and development for everyone.

For more information, please contact Alice Leclercq (085-0603025). Rather apply directly? Send your CV and cover letter to You will receive a response within a few working days. A reference check and a personal assessment may be part of the application procedure.